Front Office Job 2026 at Kigali Universe | Apply Now

Job Overview

Kigali Universe is recruiting a Front Office Officer to handle guest services and reception duties.

This role is ideal for someone with strong communication skills, a professional attitude, and experience in customer service. The position focuses on ensuring a positive experience for all guests while maintaining smooth front desk operations.

• Location: Kigali, Rwanda 

• Position: Front Office Officer

• Company: Kigali Universe

• Job Type: Full-Time

• Experience Required: Minimum 1 year

• Welcome and assist guests professionally

• Handle inquiries and resolve complaints calmly

• Manage front desk operations and bookings

• Maintain communication with clients and staff

• Ensure a clean and organized reception area

• Minimum high school certificate

• Diploma in Hospitality, Tourism, Business Administration (added advantage)

• At least 1 year experience in reception or customer service

• Strong communication and interpersonal skills

• Professional appearance and positive attitude

• Basic computer skills (MS Word, Email, booking systems)

• Ability to work shifts, including weekends and holidays

• Customer service excellence

• Communication and problem-solving

• Organization and multitasking

• Teamwork and professionalism

How to Apply

 Send your application to: kigaliuniverse4@gmail.com